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The Help Desk App will help to improve any service request process (IT support, office supplies, etc.) in your organization using Open->In Progress->Resolved->Closed->Reopen status approach. The App is designed for the following user roles:
• Users – all authenticated users can create new requests and monitor them.
• Manager – a single user who manages the process. He can either perform the request or assign it to a certain performer.
• Performers – users who actually perform the request.
The App allows only actions available to a user depending on the user’s role and the current status of the request. The Admin user can specify the Manager and Performers group and modify email notification templates.