Searching for a better way to overcome work obstacles? Hoping to improve your customer service? Well, look no further! HyperTeam’s Ticketing App is designed to help companies hurdle those pesky work obstacles and deliver superior customer service!
Used internally, the solution gives employees a better way to send, track, and manage their work tickets. That means no more running marathons around the office or stalking IT when your computer crashes! And when used externally, the Ticketing App provides your customers with the opportunity to submit complaints or cases directly to the system. That means faster service, happier customers, and quieter phone lines! With HyperTeam’s ticketing app, service providers/departments can finally have one centralized location for all tickets and ticketing needs.
Key Functions of the Ticketing App:
-Generate new tickets with one simple click
-Attach screenshots, documents, or comments to tickets for clarification
-Mark tickets as urgent for immediate assistance
-Assign manager and requestor to each ticket
-Tickets are categorized by status and easily tacked and managed
- Quickly search for tickets using a variety of attributes (Title, Customer, Status, Name, etc.)
-Receive prompt email notifications when ticket statuses are updated or a new ticket is added
-Export tickets to Excel with ease(works in IE only)
-Administrators are free to customize the system by adding new ticket statuses and personalizing the background lists
- Works in IE11 and Chrome only
Does your company have unique needs or customization requests for the Ticketing Basic? No problem! Give us a call at (888) 466-0710 or email us at firstname.lastname@example.org for further assistance!