The HelpScout connector notifies your Office 365 group about status of conversations using HelpScout. The Office 365 group will be notified of the following events in HelpScout
• Conversation Assigned
• Conversation Created
• Conversation Customer Reply
• Satisfaction Rating Received
Connectors are available for customers with Office 365 business subscriptions. It is not available for Office 365 Dedicated and Exchange on-premises customers.