The Enchant connector notifies your Office 365 group about activity related to your tickets using Enchant. The Office 365 group will be notified of the following events in Enchant
• When a ticket is created
• When a customer replies
• When a user replies
• When a ticket is assigned
Connectors are available for customers with Office 365 business subscriptions. It is not available for Office 365 Dedicated and Exchange on-premises customers.