Caller Zen helps your customer support team handle inbound phone calls and SMS text messages. When your team creates a Caller Zen account, it receives a custom phone number. This number can be called to, texted to, or incorporated into an existing phone tree. When integrated with Microsoft Office 365 through the Connect to Office 365 button, Caller Zen posts inbound calls and texts to your Outlook Groups channel. These posts include MMS, video, and voicemail recordings.
The Office 365 group will be notified of the following events in Caller Zen:
• Inbound Calls
• Inbound SMS/MMS
• Inbound Voicemail
Connectors are available for customers with Office 365 business subscriptions. It is not available for Office 365 Dedicated and Exchange on-premises customers for now.