The primary objective of Chronodat Help Desk add-in is to create a Help Desk request, and track it to its end resolution. For example, opening a request & assigning it to a Help Desk team member to be worked > working on it > resolving it > then closing it. If your team is Scrum or Agile-based, the design of Help Desk add-in will be very familiar to you.
Help Desk Add-in Features:
- Support requests can be created using a pre-defined request prefix example: “IT-SERV-2016-1”
- Pre-defined Request Categories (such as Hardware, Software, etc.), & Request Sub-Categories (such as broken monitor, need Microsoft Office installed, etc.), all configurable according to your business
- Pre-defined Resolution Categories, such as Fixed, Cannot Reproduce, Works as Designed, Canceled, etc., all configurable according to your business
- Pre-written Email Templates for notifications sent to the user, again, configurable according to your business
- Color-coded, built-in dashboards for quick metrics & reporting, with no configuration needed; there is a Global Dashboard for all requests, and a personal Dashboard for each team member. In both types of Dashboards you see:
- 10 most recently updated requests, by Status
- Request Status pie chart (Active vs. Closed)
- Request Status bar chart, based on Priority
- Request Status bell curve chart, based on Category
- Request Status grid, based on Assigned To
- 5 most recently updated requests, regardless of Priority or Status
- A Requests Board, with column-based board views, with a drag & drop feature for quickly changing Statuses
- Powerful Search engine to find requests quickly & easily
- Export options, such as Excel, PDF, CSV, and more
- Setup for designating Help Desk Support Contacts
- Help Desk document repository for uploading & storing documents for the Help Desk team to share and use
- A Team Calendar to keep track of system outages, freeze periods in your business, team social events, etc.
Installation & Configuration:
Chronodat Help Desk Add-in is very easy to install and we will help you to configure the add-in if needed. With a few settings you are up and running.
Compatible with IE10 and upper version and latest version of Chrome & Firefox
See a live demo of Chronodat Help Desk:
Please feel free to contacts us at firstname.lastname@example.org and we will get back to you shortly.